Community Information Management

Developing a client information management solution for the community

Community Information Management (CIM) is providing direction and support to develop a common approach that manages client information across the different community sectors in the Toronto Central Local Health Integration Network (TC LHIN).

Finding ways to improve client data

A CIM Working Group was established in spring 2013 recommending ways to improve client data collection and access to information across the TC LHIN community. Recommendations were developed, and detailed requirements collected on Information Management needs from Community Mental Health, Community Addiction, and Community Support Services health service providers.

On July 24, 2013, a Request for Proposal was issued to gather functional requirements applicable to a sector client management system – also known as a client information system. Research was conducted in August 2013 and the final CIS Functional Requirements Report was completed and shared with the community November 29, 2013.


The results of the research revealed a set of five core requirements necessary for managing work flow within a common community-based client management system. Requirements include the need for:

  1. Client Demographics
  2. Admission
  3. Service Activity Tracking
  4. Assessment
  5. Case Notes

Additional elements required include: Clinical Support Services, Housing, Group and Social Recreation activities, and Other (Transportation, Meals, Personal Support).

Gathering actionable information for tomorrow

In the spring/summer of 2014, Reconnect Mental Health Services connected with the vendor community to gather information through an approach known as a Request for Information (RFI). The RFI provided information into the cost, effort, and possible options available on the potential use of client management applications from the community sector. Twenty-six responses from vendors were received. Findings included that there are current solutions that would meet our functional model from Ontario, other parts of Canada and in other parts of the world. Additionally:

  • Many solutions can support cross sector requirements
  • Many vendors can deliver large scale implementation and support
  • Vendors highlighted customizability of solution to meet needs

Based on the findings from the RFI review process, the CIM Working Group has recommended to the TC LHIN to proceed with a Request for Proposal (RFP) for a single client management solution for the Community Mental Health, Community Addictions, and Community Support Services sectors. It is estimated that this RFP will be posted publicly to e-tendering websites in mid-December 2014 with a submission deadline of late January 2015.

Interested in learning more about the CIM project? Contact us!